Support Packages

We offer support packages on hardware purchased from us. All support packages include advance replacement of supported hardware.

Professional Support

Available with any online order. 1 or 3 year term. Support hours 9am-5pm Monday-Friday. Next business day advance replacement of supported hardware. Remote troubleshooting facility on supported hardware where available.

Premium Support

Available with any online order. 1, 3 or 5 year term. Support hours 7am-7pm Monday-Friday, 7am-1pm Saturday. Next business day advance replacement of supported hardware. Remote troubleshooting facility on supported hardware where available. Remote monitoring on supported hardware where available.

Platinum Support

Available with any quote to order. 1 to 5 year term. 24×7 support. Week day same day 4-hour advance replacement of supported hardware. Remote troubleshooting facility on supported hardware where available. Remote monitoring on supported hardware where available. Remote monthly maintenance on supported hardware where available. Exclusive access to spares dedicated to your support package.